Terms of sale

1 Purpose and service provider

WineTrade Hub, available at https://winetrade-hub.com, is published and operated by Léandre Paul DULAU, an individual entrepreneur (EI) trading as WineTrade Hub, with a business address at 485 rue Barreau, 33330 Vignonet, France. SIREN: 130 912 827. SIRET: 130 912 827 00016. Registered with the French National Business Register on 5 October 2026. APE code: 6312Z — Web portals.

General enquiries: contact@winetrade-hub.com. Support: support@winetrade-hub.com. Business telephone: +33 (0)7 85 14 91 26. Commercial registration: 130 912 827 RCS Libourne, registered on 5 October 2026.

These terms govern WineTrade Hub’s digital services and subscriptions purchased by wine, spirits and beer professionals. They do not govern beverage sales or supply agreements between members. Individuals acting for their personal consumption may not subscribe.

2 Registration and professional access

Applicants must provide accurate information about their business, activities and representative. They must be authorised to bind their business and keep account information up to date. WineTrade Hub may request documents needed to verify professional status.

Email ownership verification and professional account approval are separate. Core features remain unavailable until the account is approved. Manual review is expected to take 48 to 72 hours; requests for supporting documents may extend that indicative period. Approval, refusal or a request for further information is notified to the applicant. No paid subscription is charged before the order is actually accepted.

Login credentials are personal and must remain confidential. Suspected misuse must be reported to support. Resetting a password does not remove pending approval, suspension or refusal.

3 Services

The platform enables members to publish or browse offers, exchange messages, express interest and request samples. Depending on the plan, additional features include profile viewing, alerts, matching searches with offers, comparison and analysis. The description shown before subscribing specifies the included features.

Translations and decision-support indicators are provided for guidance. Members must check technical terms, prices, quantities, deadlines, regulatory requirements and commitments before entering into a transaction. A compatibility score does not certify product quality or a business’s creditworthiness.

WineTrade Hub does not guarantee a number of contacts, buyers, sales or commercial results. Account approval is not product certification or a payment guarantee.

4 Free access and limits

Free-plan limits are cumulative and do not reset monthly. Producers have two offer publications. Archiving or deleting an offer does not restore a used credit. Importers have three contacts and three downloads of distinct technical sheets; downloading the same sheet again does not use another credit.

Importers also have three sample requests and three additions of new offers to favourites in total. Removing a favourite does not restore a used credit. For producers, access to detailed sample requests and expressions of interest depends on their plan and the limits shown in the Subscription area. A sample request may still be received in a limited form, including the applicant’s country, when viewing the details requires Premium. Free limits are cumulative and do not reset monthly.

Reaching a limit may prevent another action or hide information and invite the user to subscribe to Premium. This is not an order and does not trigger payment. When neither sender nor recipient has Premium, messages containing an @ sign or six or more consecutive digits may be blocked under the free-plan restrictions.

5 Prices and taxes

Premium costs EUR 50 excluding tax per month for each Producer or Importer space. Subscribing to both spaces means two separate subscriptions. The total amount, applicable taxes, covered period and any paid options are shown before the order is confirmed. No paid option may be added without the customer’s agreement.

The business falls under the French small-business VAT exemption according to its registration documents. While this exemption applies to the service, French VAT is not added; invoices carry the applicable exemption wording, including ‘TVA non applicable, article L. 223-3 du CIBS’. Cross-border tax treatment depends on the customer’s tax position and applicable rules.

No discount is granted for early payment. Any promotional discount specifies its beneficiaries, duration and conditions before ordering. Individually granted complimentary access creates no implied payment obligation; switching to a paid plan requires a separate order accepted by the beneficiary.

6 Orders and activation

Before paying, customers must be able to read and retain these terms, check the service, price and billing interval, and correct their information. Placing an order requires explicit confirmation of an obligation to pay. Confirmation of the order and accepted terms is sent on a durable medium, including email.

Payment in euros is due at the start of the subscription period. Available payment methods are those shown at checkout. Paid services are activated after payment confirmation, unless complimentary access has been agreed in writing. An invoice is sent to the customer. If payment is taken without activation, the customer should contact support to obtain activation or a refund for the service not provided.

Commercial availability: until paid subscriptions are actually open, no amount is collected and viewing a Premium offer does not constitute an order. Complimentary Premium access remains free under its accompanying terms.

7 Term, renewal and cancellation

Subscriptions are monthly and automatically renew on their anniversary date, with no minimum commitment beyond the current monthly period. Automatic renewal and its interval are explicitly presented and accepted before payment.

Customers may request non-renewal before the next billing date by contacting support@winetrade-hub.com or using the cancellation feature in their account where available. WineTrade Hub acknowledges the request and confirms the end date. Paid access remains available until that date. Deleting a profile and cancelling a subscription are separate actions; support must coordinate them at the customer’s request.

Unless mandatory law, the provider’s failure to perform or another agreement requires otherwise, no pro-rata refund is provided for a simple change of mind during the current period. This does not restrict remedies when the service is not provided as agreed. On expiry of Premium, previously used free allowances do not reset; customers are informed of the effects on their features and offers.

Contracts are entered into for professional purposes. No general contractual fourteen-day withdrawal right is granted; mandatory rights that may apply to a customer’s particular circumstances are preserved.

8 Late payment

Any amount unpaid when due attracts late-payment interest from the following day without a reminder, at the European Central Bank refinancing rate plus ten percentage points, under Article L. 441-10 of the French Commercial Code. A fixed EUR 40 recovery-cost payment is due for each overdue invoice. Additional documented recovery costs may be claimed if they exceed that amount, subject to statutory exceptions.

After informing the customer and allowing an opportunity to remedy the non-payment, WineTrade Hub may suspend unpaid Premium features. Suspension does not permit indefinite billing for future periods without service; cancellation and the amounts actually due are specified to the customer.

9 Offers and dealings between members

Each member is responsible for the information, photographs, brands, documents and messages they submit. They warrant that they have the necessary rights and must not publish unlawful, misleading, infringing content or content that violates third-party rights. Offers must reflect real products and availability. Producers must update or withdraw unavailable offers.

Members agree between themselves on beverage prices, orders, payment terms, any Incoterms, transport, insurance, taxes, excise duties, compliance, labelling, import authorisations and sample shipping arrangements. A sample request does not require free delivery: producers must disclose and obtain agreement to any charges before shipping.

WineTrade Hub provides the digital introduction service; it is not a party to supply contracts between members and does not collect beverage payments in that capacity. Each professional must check the rules in the countries concerned, including restrictions on alcoholic beverages. Geographic filters do not replace these checks.

10 Visibility and content

New offers are prioritised by publication date, subject to boosted offers identified by a boost symbol and the visitor’s chosen filters. Promotion does not guarantee results. Any separate paid visibility service must have its own description and separately accepted price.

Members retain rights to their content. They grant WineTrade Hub a non-exclusive authorisation, solely to provide the service, to host, display and technically adapt it, including image resizing or translation on request. This does not allow reuse in external advertising without separate permission. Archiving, evidence and backup needs are addressed in accordance with the privacy policy.

11 Availability, support and liability

WineTrade Hub uses reasonable efforts to operate and secure the platform. Interruptions may be needed for maintenance, fixes or security. Where possible, members are informed, and the provider works to restore service within an appropriate period. A prolonged interruption of a paid service may entitle customers to an extension or refund corresponding to the service not provided, without prejudice to statutory rights.

Each party is responsible for damage directly caused to the other by its established breaches. The provider is not responsible for members’ own commercial obligations, but remains responsible for its own faults. No clause limits liability where the law prohibits such a limitation. Force majeure has the effects provided by applicable law.

12 Suspension and account closure

An account may be suspended or closed for fraud, false declarations, unlawful use, security breaches or a serious breach of these terms. Except in an emergency, where legally required or where there is a security risk, the member is given the reasons and an opportunity to respond or remedy the breach. Decisions may be challenged at support@winetrade-hub.com.

The consequences for a paid subscription depend on the reasons for closure and the services actually provided; there is no automatic forfeiture of all payments. Data required for legal retention or a dispute may be retained after closure, as described in the privacy policy.

13 Personal data and evidence

Personal data processing is covered by a separate privacy policy available before collection. Accepting these terms does not constitute consent to all marketing. Data requests may be sent to contact@winetrade-hub.com. Hosting currently uses ChatGPT Sites, provided by OpenAI Ireland Ltd. That provider is not the seller of WineTrade Hub services. Processing by service providers is described in the personal data information.

Order confirmations, accepted versions, invoices and correspondence are retained in accordance with applicable requirements and may serve as evidence of transactions. Customers may retain their own copies and challenge this evidence by any legally admissible means.

14 Changes and disputes

The version accepted when ordering governs the subscribed period. Any future price or terms change is communicated before renewal, with an opportunity not to renew. No adverse retroactive change is imposed on an already paid period.

These terms are governed by French law, subject to mandatory applicable rules. Complaints should first be sent to support@winetrade-hub.com with relevant details. If no amicable resolution is reached, jurisdiction is determined by the ordinary applicable legal rules. The French version is the reference version; an English translation must not reduce the customer’s mandatory rights.